Return & Refund Policy

At DENIZAO ORGANICS, customer satisfaction is important to us. We take great care in creating and packaging our organic skincare and haircare products with quality and hygiene standards.

Returns

Due to the personal nature of skincare and haircare products, we currently do not accept returns on opened or used items.

However, if you receive:

• A damaged product
• Wrong item
• Leaking or defective packaging

Please contact us within 48 hours of receiving your order with clear pictures of the product and packaging.

Refunds

Once your issue is reviewed and approved, we may offer:

• A replacement product
• Store credit
• Partial or full refund (depending on the issue)

Refunds are only applicable for products that arrive damaged or incorrect.

Exchange Policy

Exchanges are only available for damaged or incorrect products received during delivery.

Contact Us

For any return or refund concerns, contact us at:

📧 Email: denizaoorganics@gmail.com
📱 WhatsApp: 0349-2822274